Cashiers play an extremely important role in our society by providing customers with friendly customer service and handling financial transactions such as cash, credit card and check transactions so that customers may purchase goods, services and/or products from the restaurant they are eating at or store they are shopping in.
Cashiers may work in one of several areas such as at the check out register performing transactions for customers who are interested in making a purchase or paying for a service, at the return register where customers may need to return an item or exchange a product and at the customer service desk where cashiers help provide customers with answers to their questions and help direct them to the department they are looking for.
Cashiers may also assist other departments when work is slow or when there is an overabundance of cashiers.
In these cases cashiers may assist other employees with stocking the shelves, loading equipment and/or products, assisting with customer service, working in various floor departments and acting as a door greeter among other job responsibilities.
In order to give you a better idea of some of the many responsibilities cashiers perform on a daily basis check out the list we’ve created below detailing some of the responsibilities of these customer service agents.
Responsibilities of a cashier
Cashiers have many different responsibilities and are primarily focused on providing excellent customer service while also handling and managing money, however there are times when cashiers may be required to perform other non-cashier related tasks as well.
Here is a list describing some of the job roles of a cashier:
- Perform monetary transactions and provide customers with receipts for products and/or services they’ve purchased
- Greet customers and assist them with any questions they may have
- Count, collect, and sort money to ensure that the cash register is properly balanced and not over/under the amount of money it’s supposed to have
- Keep records of open/closed register amounts and report them to accounting along with any money that was obtained throughout the work shift
- Maintain a clean work area, spray and sweep the register area Clean and maintain front end display items
- Return unwanted items to the correct department
- Assist with stocking shelves and counters during slow work times
- Operate as a door greeter during slow times
- Perform light/heavy lifting and loading when necessary
- Answer phone calls (when working as a phone operator)
- Call various departments or managers for assistance over the PA when necessary
- Create and/or cancel reservations taken over the phone or in person (such as when working at a restaurant
Qualifications for becoming a cashier
The qualifications necessary to become a cashier vary depending on the job a potential cashier applies for and the restrictions that company places on hiring potential applicants.
Most places that are looking to hire a cashier look for individual who have basic math skills and are able to add, subtract, multiply and divide monetary denominations.
A test may be given in order to ensure that applicants understand basic math and are able to effectively operate a cash register.
Depending on the job an applicant applies for some applicants may be required to be able to lift at least 25 – 50 lbs. on a regular basis, especially in stores that have heavy products.
Age and education level are also commonly reviewed when hiring a cashier.
Some locations may require applicants to be at least 16 – 18 years old before allowing them to apply for a cashier position.
They may also require applicants to hold a GED or Diploma or currently be enrolled in high school before accepting their application.
Almost all employers perform a background check and blood test on applicants before any final decision is made as to whether or not they may be hired as a cashier.
Qualifications for working as a cashier may include:
- Minimum age requirement
- Basic math skills
- Ability to lift 25 – 50 lbs. objects on a regular basis
- GED, Diploma or current enrollment in a school
- Background check
- Blood testing
Upon successfully qualifying for a cashier position new hires may be required to shadow (observe) other cashiers for one or more days in order to learn the process of greeting customers, scanning products, dealing with customer service issues and handling money among other cashier responsibilities before being able to operate on his/her own.
New hires may also be required to study and review customer service and hazardous material (Hazmat) related study material and take several tests in order to ensure that all cashiers are trained and prepared to deal with issues that may arise while performing their duties at work.
How to become a cashier
Those interested in starting a career as a cashier may be able to find applications online at popular retail locations and restaurants.
Additionally potential applicants may also be able to apply for a position at their local retail store by filling out an electronic application form which may be found at a computer terminal at the retail store.
Here is a short list of popular retail stores and restaurants that may be looking to hire cashiers.
- Bath & Body Works
- Best Buy
- Stop & Shop
- Home Depot
- Various stores located in retail outlets and malls
Please keep in mind that this is just a very short list and many more cashier career opportunities can be found online or in nearby stores and/or restaurants.
Finally, not all companies pay cashiers the same wages.
Note: For information on minimum wages check out: Dol.gov/minimumwage.html
Some jobs may pay employees based on previous experience, qualifications or negotiated terms.
In fact it’s completely possible for some cashiers to make several dollars more per hour than other cashiers working in the same store, so it’s a good idea to create a professional resume and negotiate a fair wage based on information you have gathered about how much a cashier is likely to make working for a particular store or restaurant.
You may also want to gather information regarding the types of health benefits you can expect given the cashier position you are applying for.
Some locations may only offer medical benefits to full-time employees or significantly reduced benefits for part timers.